FAQ

Shipping Information

• Please provide precise address information including city, province/territory, and postal code information. Remember to spell out the Canadian city to which you are shipping the order. Your shipping address must be in Canada. After entering the "ship to" address, you can select a shipment method for your order. Delivery charges will be applied according to your selection and your province being shipped to. MelleyBeanBeauty & Wellness offers FREE 3-7 DAY STANDARD SHIPPING on orders $100 or more (excluding taxes and discounts). For shipments totaling less than $100, there is a delivery charge based on weight and dimensions of the items for standard shipping. Express shipping is more depending on your province and weight and dimensions of items. You can add, edit, or delete shipping addresses while you are in this step of the checkout process.

Payment Options

• MelleyBean Beauty accepts e-transfers and Paypal as payment options. Only one promotional code may be used per order. Promotional codes cannot be combined or redeemed for cash or credit value.

Reviewing Your Order

• Please review your order to ensure that your order information is correct, especially the shipping and billing information. The total price includes taxes & shipping. This is the total cost to you - there will be no additional or other hidden charges. If you decide not to place your order, you can cancel your order at this time. To place your order, click "Place Order". Immediately after you have successfully placed your order with MelleyBeanBeauty & Wellness, you will see an "Order Confirmation" with an order number and payment options. You will also receive an e-mail with your order details. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number, products ordered and prices, any promotional coupons, your ship-to and bill-to information, and the shipping method. Use this order number if you have any questions about the status of your order. Once your order is placed, if there is any details you need to edit or change please contact Customer Care immediately to avoid delays or mishaps.

No.

We are not Physicians. Nor will we give advice or recommendations that will supersede your Physicians expertise or any Health Care Practitioner that is handling your medical treatment plan. We are offering a supplemental perspective that we ourselves would appreciate~just passing along the good karma~paying it forward.

We do however, have a strong interest and extensive past experience in the Health and Wellness, and Counselling Industry. We believe in looking at the larger picture when it concerns health issues; looking for a root cause as opposed to covering up a symptom. This is our person-centered, holistic approach that we believe is not only more effective, but more proactive in the long run.

While many people wouldn't originally perceive this, Health, Wellness and Beauty are very much tied together. We feel beautiful when we are healthy and vice versa. Beauty is very dependent on what you put into your into your body and how you take care of yourself.

• We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number(s), and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data.

We work to protect the security of your information so that no part of your Credit Card can be read during transmission by a using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have moved your order in to "processing". You will be notified when the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail ([email protected]) and provide us with your name and your order number.

• We pack all parcels in re-used (if possible) bubble wrap to ensure your parcel makes it to you unharmed. We re-use as much packing material as possible to help our environmental footprint. We are constantly looking for the best eco-friendly packing material that is not only economical but also compostable or recyclable.
• Depending on the size of your order and the contents within it your order will be mailed in a small box or a bubble mailer.
• We require a signature on all parcels as this ensures confirmation of receiving the parcel as well as it eliminates your parcel being left on your doorstep or in a mailbox.
• All parcels are not listed as beauty, cosmetic, or health products to avoid theft.

• MelleyBeanBeauty & Wellness offers FREE STANDARD SHIPPING on all merchandise orders that are over $100 (excluding taxes and discounts). For shipments totaling less than $100, there is a delivery charge based on weight and dimensions of your items for standard shipping. Xpress shipping is an extra cost. This will be reflected in your shopping cart and is based on weight and dimensions of products, and the desired delivery address. Your shipping address must be within Canada. All parcels are mailed from Victoria BC.

Processing Times

• All orders placed will be shipped within 1-2 business days of payment being fully received. MelleyBeanBeauty & Wellness does not ship on all statutory holidays or weekends.

Shipping Times

• We use Canada Post Xpress and Standard shipping. These times may be anywhere from 2-10 business days to receive your parcel.
• *Please note we are not responsible for delayed shipping times due to weather or Canada Post delays, lost or missing parcels, or offer late postage refunds.
• If you are having issues tracking your parcel or there has been a mistake with your delivery we can create a trouble ticket with Canada Post for them to begin an investigation. This investigation can last 5 to 30 days and we will require Canada Post deeming your parcel lost before making a decision about replacement.
• If your parcel is delivered damaged please contact our Customer Service department at [email protected] within 5 business days of receiving your parcel and we can look into the issue on a case by case basis.

Returned to Sender Parcels

• In the event your parcel is refused or not picked up from the post office the parcel will be shipped back to us (after 7-10 days) and your credit card will be charged the RTS charge from Canada Post or there will be a negative balance on your account. there will be a re-charge shipment fee as well as the RTS fee to have your parcel re-shipped to you.

• All parcels are mailed with tracking. This will be emailed to you upon completion of your order.
• There may be a small window of time when your order is completed but the tracking is not activated. This is due to the order being in transit to the post office. Once your order is scanned into the Canada Post database your tracking will activate.
• If you have any questions or concerns about your parcel or the tracking please contact our customer service team and they will be happy tro help you.

• MelleyBeanBeauty & Wellness focuses on customer satisfaction above all and is always 100% open to customer feedback, recommendations, and complaints. We believe communication is of the highest value to a feel-good company and we strive to provide the same level of satisfaction we ourselves would expect.
• If you are unsure if a product will be the right choice for you please contact Customer Service for assistance before placing an order to avoid any dissatisfaction or unrealistic expectations. We are happy to help!
• All returns & refund issues need to be addressed with Customer Service within 15 days of receiving the product for ability to file an investigation or solution to any issue. Any issues will be addressed quickly and efficiently within a 3-5 business day period.
• If there is a product that was damaged upon receiving the parcel please contact Customer Service within 5-7 business days for a case by case solution to the issue.
• If there is a product that has a manufacturing defect within 15 days of purchase please contact our customer service team and they will happily assist you. Any issues with manufacturing defects may take up to 10 business days to resolve depending on holidays, time of year, or extenuating circumstances.

If you receive the wrong product we apologize profusely! We make it a strong point to avoid errors, but mistakes can happen from time to time.

If you receive the wrong product we have a few options:

1. We can ship you out the correct product at no cost to yourself.
2. We can make you a credit coupon to use on your next order.
3. We can add the missing or wrong product on your next order.

We have a double check system in place for shipping to ensure that these issues are rare, but we are human and issues may arise here and there. Apologies.

If you have an allergic reaction or sensitivity to a beauty or hygiene product please discontinue until further notice. If the reaction lasts for more than 24 hours please contact your Physician or Walk-in Clinic immediately as well as our Customer Service.

If you are having a reaction to a nutritional supplement or a homeopathic please contact your Physician immediately as well as our Customer Service Team.

Everyone is unique and responds to products, supplements, homeopathics, and chemicals (whether they be naturally occurring or not) so sometimes finding what is best for you is a trial and error. Above all, we want to ensure your overall health and safety.